Frequently Asked Questions
Find answers to common questions about starting therapy, our clinical approach, insurance coverage, and your privacy.
Getting Started
Q: What can I expect when I start working with you?
A: You can expect a warm, welcoming, and judgment-free environment where you feel truly seen, heard, and valued. We approach every client with clinical expertise and genuine human understanding to foster a safe space for healing.
Q: What is your therapeutic approach?
A: Our signature approach is built on the "5 C’s Framework": Compassion, Clarity, Connection, Confidence, and Wellness. We look at the whole person integrating lifestyle, wellness, and family-centered support. Our services include:
- Individual Psychotherapy
- Adolescent Support
- Couples & Family Counseling
- Wellness Coaching
- Burnout Prevention
Appointments, Availability & Location
Q: Is remote or tele-health therapy available?
A: Yes, we offer secure and private telehealth sessions via our digital platform. We offer several appointment types to fit your lifestyle:
- 60-Minute Intake Evaluations
- 45-Minute Weekly Sessions
- Bi-Weekly Check-ins
- Evening and Weekend Availability
Q: Where are you located?
A: Our main office is located at 1901 Railroad Ave, Pittsburg CA 94565. We serve the local community for in-person visits and the entire state of California through telehealth.
Billing, Insurance & Rates
Q: Do you accept insurance?
A: We work with a variety of insurance providers and private pay options. Currently accepted plans include:
- AetnaÂ
- Anthem
- Blue Cross Blue Shield
- Carelon Behavioral Health
- Cigna
- Inland Empire Health Plan (IEHP)
- Kaiser Permanente
- Optum
- Quest Behavioral Health
- United Healthcare
Q: What are your self-pay rates?
A: private pay rates based on session type:
- Individual Session (50 min): $175
- Couple/Family Session (60 min): $225
- Wellness Consultation (30 min): $95
Care & Privacy
Q: How is my privacy protected?
A: Confidentiality is a cornerstone of our practice. We adhere strictly to HIPAA guidelines and use industry-leading security protocols to protect your personal information.
Q: Do I need to have my goals figured out before reaching out?
A: Absolutely not. You don’t have to have it all together before starting therapy; healing begins exactly where you are today.
Still have questions?
Our care team is here to help you navigate your healing journey.